Frequent Questions

The apartments are managed exclusively by DLS Homes, the official management company for all listed properties.

DLS Homes does not own the apartments; instead, it represents the property owners through a power of attorney.

For tenants, DLS Homes acts as the official representative, handling all aspects of the apartment’s management on behalf of the owner — including contracts, maintenance, and customer service.

DLS Homes has developed a platform designed to make your stay simpler and more comfortable.

In your personal profile, you’ll find all the information related to your apartment and your reservation. From your profile, you can access:

• Documents: Your rental agreement and other key files such as apartment instructions, appliance manuals, house rules, and useful local contacts.
• Invoices: View and download your monthly invoices or check upcoming payments.
• Apartment services: See your cleaning schedule, request extra cleaning, maintenance, or other available services.
• Experiences: Explore and book activities and experiences to make your stay even more enjoyable.
• News and updates: Stay informed about new services and special promotions through our newsletter.

On the homepage, you’ll find filters that help you refine your search by:

• Bedrooms.
• Guests.
• Dates (check-in and check-out).
• Pets – please select this option if you’re travelling with pets so you can view all our pet-friendly apartments.

Once you choose your dates, you’ll see all the available apartments for that period.

Click on your preferred option to view the total price, which includes rent, utilities, cleaning, and our hosting fee.

If you wish to extend your stay, please contact DLS Homes so we can confirm the apartment’s availability and process the extension (extensions are subject to an administrative fee).

Under the DESCRIPTION section of each listing, you’ll find photos, floor plans, virtual tours, and detailed information about the apartment and its amenities.

All our serviced apartments are designed for tenants who need a home for a specific period of time. DLS Homes provides hotel-style services such as regular cleaning, maintenance, and other optional add-ons to make your stay as comfortable as possible. You can also request extra cleaning or linen changes during your stay.

No. Since DLS Homes offers only short- and medium-term rental stays, empadronamiento (official residence registration) is not available for these types of contracts.

Our apartments are not considered permanent residences (vivienda habitual), and DLS Homes does not facilitate or support residence registration procedures.

DLS Homes reserves the right of admission and carries out a verification process for all documentation provided by guests.

If a booking does not meet our verification requirements, DLS Homes may cancel the reservation.

In the unlikely event that DLS Homes is unable to provide the rental service due to property issues or unforeseen circumstances, we will offer you an alternative apartment of similar quality.

If no suitable alternative is available, DLS Homes will refund your reservation deposit in full.

We need to verify your identity and eligibility as a tenant. Our tenants are usually companies accommodating employees, professionals on temporary assignments, postgraduate students, retirees, or lifestyle travellers.

You must upload the documentation of the main tenant, the ID of all occupants, and the passport of any pet (if applicable).

If you are a company:

• Company representative details.
• Employee ID.
• Company VAT number and registered address.

If you are a professional:

• Work contract or recent payslip
• NIE / Passport
• Current account balance (to verify sufficient funds).

If you are a postgraduate student:

• NIE / ID.
• Enrollment letter stating course and duration.
• Bank statement from the person(s) responsible for rent payments.

If you are a retiree:

• Pension statement and savings account balance (to verify sufficient funds).
• ID documents.

Yes, pets are welcome at DLS Homes, only cats and small or medium-sized dogs are allowed.

You may bring 1 pet in 1-bedroom flats and up to 2 in +2-bedroom flats.

A pet deposit and a monthly fee per pet apply.

Please notify us in advance and upload your pet’s passport with your ID when booking.

Failure to inform us may lead to extra charges or contract penalties.

Once you’ve selected your dates, you’ll be asked to pay a reservation fee, which will be deducted from your deposit.

After your reservation request is approved, you’ll need to upload your documentation to your profile for verification. Once your documents are reviewed and approved, you’ll receive your digital rental contract for signing.

After the contract is signed, invoices for the deposit and first month’s rent will be issued.

The entire process (including document upload, approval, contract signing, and deposit invoice payment) must be completed within 7 working days from the date the reservation is made. The upload of your rent invoice will depend on how much time is left before the start of your stay.

If your reservation begins in more than a month and a half, the rent invoice will be uploaded approximately 40 days before your arrival.

If your reservation starts within the next 40 days, the invoice will be uploaded immediately and you have up to one week to pay it.

• More than 60 days before check-in: the reservation fee will be retained.
• 60-30 days before check-in: 100% of the deposit will be retained.
• 30-15 days before check-in: 100% of the deposit and 50% of the rent will be retained.
• 14 days or less before check-in: 100% of the deposit and 100% of the rent will be retained.

If you need to shorten your stay after moving in, the following conditions will apply:

• If your stay is less than 2 months and you decide to leave earlier than planned, no refund will be issued.
• If your stay is longer than 2 months, the first 2 months are mandatory. After this period, you may shorten your lease provided that you notify us at least one month in advance of your new departure date. In this case, no cancellation fees will apply, and your deposit will be refunded after the check-out inspection. If this notice is not provided, no pending amounts will be refunded.
• If your stay is 6 months or longer, the initial 6-month period shall be considered mandatory. After this period, you may terminate the lease early by providing at least one (1) month’s written notice of your intended departure date.

Once you have vacated the apartment, we will carry out the final inspection and inventory and send you the final invoice along with any pending utility charges, which will be deducted from your deposit.

In case of any dispute, Spanish law shall apply, and the courts of Valencia will have jurisdiction.

We understand that plans can change, so to offer flexibility, you may extend your lease as long as your apartment is available, up to a maximum total stay of 11 months, which is the permitted limit.

You can request the extension directly from your DLS profile, within your reservation. We will notify you whether the extension can be confirmed for the requested dates, extended until another available date, or if it is not possible.

In case the accommodation is available for the extension, you must sign the reservation extension addendum within a maximum of 24 hours. Please note that the apartment will not be blocked on the website until the addendum is signed, so we recommend signing as soon as possible.

Once a new reservation has been received for your apartment, we will no longer be able to accommodate lease extensions. In that case, we can offer you alternative accommodation, subject to availability, and the corresponding costs of a new stay will apply.

An administrative fee applies to lease extensions to cover the additional management and processing involved

To confirm your reservation, a booking fee is required through the platform. This amount will be deducted from your deposit once confirmed.

If you cancel within 12 hours, the booking fee will be refunded (minus transfer fees). If you cancel after 12 hours, the booking fee is non-refundable.

The deposit amount depends on the size of the apartment and is usually as follows (rates may be subject to change):

• 1 bedroom: €500
• 2 bedrooms: €600
• 3 bedrooms: €700

For stays longer than six months, the deposit equals one month’s base rent. This does not include the pet deposit.

It is used to cover damages, missing inventory, excess utilities, or extra cleaning required after check-out.

At DLS Homes, we consider one month to be 30 nights. The first payment covers the initial 30 nights. The second payment is then adjusted to include the remaining nights of that calendar month.

After that, rent continues on a recurring monthly basis, where months with 31 nights will have a slightly higher charge to account for the additional night.

If your stay ends before the end of the month and the remaining period is less than 7 nights, those nights will be included in your final invoice along with the last month.

If the remaining period is 7 nights or more, a separate invoice will be issued.

This system ensures consistent, fair, and transparent billing for all our clients.

Invoices are uploaded to your documentation area between the 25th and 31st of each month. Rent must be paid before the 5th of the following month. Payments can be made via credit card, bank transfer, or WISE/REVOLUT from your profile. For stays longer than 2 months, you can also set up a direct debit.

If payment is not received by the 5th, a €10 daily surcharge applies. After the 15th, your stay may be terminated, and your deposit retained.

At DLS Homes, your monthly rent includes an estimated allowance for utilities based on the size of your flat and previous consumption patterns. If you exceed this allowance, the extra cost will be deducted from your deposit or adjusted in your quarterly invoice. All details about the estimated amount and procedures are outlined in your contract for full transparency.

Your deposit will be refunded after the check-out inspection, deducting any damages or excess utilities. Refunds are processed within 15 working days after your departure

Yes, DLS Homes can arrange an airport pick-up service for your convenience (this service has an additional cost).

You can choose between a Sedan (up to 4 passengers) or a Van (up to 8 passengers or for extra luggage).

If you’re traveling with children, let us know in advance to arrange car seats. Pets are allowed only with a transport carrier.

Just send us your flight details and arrival time, and we’ll coordinate everything for you.

If your apartment has digital access, you will receive digital keys valid for 24 hours.

A personal welcome is only provided for homes without digital access, and you must inform us in advance of your arrival time.

A late check-in fee applies for arrivals after 7:00 p.m.

If you wish to request an early check-in, you can do so directly from your profile, noting that this service has an extra cost and depends on the availability of the apartment.

If you need a team member to visit your apartment during the first days of your stay to clarify any questions, please contact us, we’ll be happy to assist you.

After your check-in, the inventory PDF will be available in your profile.

You have 48 hours to review it, report any issues, and sign it.

If it’s not signed within that time, it will be considered automatically accepted.

In most DLS Homes apartments, you’ll receive two physical key sets.

Please note that if you forget your keys inside the apartment, leave them inserted on the inside of the door, or lose them, an additional charge will apply — either for door opening service or for lock replacement.

Yes, guests are accepted at DLS Homes.

If they stay overnight, you must upload their full names, ID, and stay dates to your profile.

Please remember that you are responsible for any damage or incident caused by your guests during their stay.

Smoking is strictly prohibited inside all DLS Homes properties. Our homes usually have terraces or galleries where the tenant can smoke.

Failure to comply with this rule will result in a significant penalty and possible deductions from your deposit for deep cleaning and damages.

When you move in, please check your apartment and report any issue in the inventory within 48 hours so we can consider it at check-out.

For maintenance problems, please contact us through the platform. We’ll check if the issue can be resolved remotely or if a technician visit needs to be scheduled.

If the problem is related to the apartment itself or normal wear and tear, the landlord will cover the cost.

If it’s caused by tenant misuse, the repair cost will be charged to you.

For minor issues (such as unblocking drains or replacing light bulbs), a service fee may apply.

You can contact our team for any questions or service requests from Monday to Friday, 09:00 to 17:00.

Only in case of emergencies can you reach us during the weekend.

Yes, all DLS Homes apartments include high-speed fiber optic internet via Wi-Fi or cable.

You’ll find the connection details in your apartment upon arrival.

Before your arrival, DLS Homes ensures your apartment is professionally cleaned and ready for check-in.

During your stay, you have 1 hour of cleaning per week included (for apartments with 2 or more bedrooms, it’s 2 hours every two weeks). You’ll receive your cleaning schedule in advance and must confirm or modify it at least 24 hours before.

Last-minute cancellations will result in the loss of that cleaning session.

You can also request extra cleaning from your profile at an additional cost.

• Bed linen: Changed every two weeks.
• Towels: Two sets are provided; their cleaning is the tenant’s responsibility (unless otherwise agreed).
• Check-out cleaning: Charged with your first rent payment. Any extra cleaning required will be deducted from your deposit.

All DLS Homes apartments are fully furnished. Removing, changing or storing items is NOT allowed as the inventory is fixed in agreement with the landlord. Any modifications to inventory might incur extra fees at your checkout.

If you need extra items not included in your apartment, please contact our team.

We can arrange the rental or purchase at an additional cost depending on the item.

Please ensure you check-out before 11:00 a.m.

  Before leaving:

• Leave the keys inside the apartment and close the door securely.
• Remove all personal items, including food and toiletries.
• Take out the trash and turn off the lights and AC.
• Let us know once you’ve left so our team can carry out the inventory and cleaning.

If you need a late check-out, please request it in advance. Approval depends on the next guest’s arrival (this service has an additional cost).

Yes, DLS Homes can arrange an airport transfer service for your convenience, at an additional cost.

You can choose between a Sedan (up to 4 passengers) or a Van (up to 8 passengers or with large luggage).

If you’re traveling with children, please let us know in advance so we can arrange car seats. Pets are allowed only if they travel in a carrier.

We only need you to provide the time when the transfer should pick you up at the apartment.